ScheduleOnce 8.1 is live – Enhancements to ScheduleOnce 8.0

They say time flies when you’re having fun! It’s already been over one month since we released our biggest release to date – The all-new ScheduleOnce 8.0.  We are excited to say that our revamped platform has been very well received by our users and their customers.

Together with the compliments, we have also received a lot of valuable feedback and suggestions for improvements. Our customers’ feedback is always carefully considered and used to make a tangible impact on our product.  We are committed to continuous improvement and we believe customer feedback is the best stimulant for growth.

So today we are releasing an updated and improved version of ScheduleOnce 8.0 – ScheduleOnce 8.1, which includes a number of small enhancements that together add up to an improved user experience for you and your customers.

An improved customer scheduling experience
In ScheduleOnce 8.0 we introduced a new and improved scheduling experience. Our mission was to design simplified booking pages that minimize the effort required to make a booking. In ScheduleOnce 8.1, we continued with these efforts.

We further improved the scheduling, rescheduling and cancellation processes. For example, previously if you had time zone switched on, your customers would be prompted to confirm their auto-detected time zone during the scheduling process. We now added the option to use “clickless confirmation”, allowing for an even faster and smoother scheduling process.

We have also made improvements to the rescheduling process. Now, when customers reschedule on your page they will first pick a new date and time and will only then be required to provide a reschedule reason. Previously, since the first step was to enter a reschedule reason, customers would have submitted their reason and only then may have realized that no time slots suit them.  This change in the order of steps results in a smoother, confusion-free rescheduling experience.

In addition to these scheduling process enhancements, we have also added more functionality to our automatic redirect feature. You can now automatically redirect customers to different webpages after they schedule, reschedule or cancel a booking. The ability to create different flows depending on the customer’s action allows you to customize the entire customer experience and lets you accurately track the effectiveness of your campaigns.

An improved user interface
In ScheduleOnce 8.0, we introduced a completely redesigned interface that simplifies setup and user management. Our goal was to create an easy-to-use interface that will save you time building your optimal scheduling scenarios. In ScheduleOnce 8.1 this motive continued to shape our vision.

We have now made integrations and tools even easier to access. The new side bar we added in ScheduleOnce 8.0, which provides quick access to integrations and tools, is now accessible from all areas of the app. Our setup lobby page has also been improved. It is now easier to understand who is the owner of a booking page and what level of access the user has to that booking page. Additionally, we have made public links visible from the booking page and master page list views, making it even easier to share your links with your customers. Finally, administrators are now given more power to manage their team. Administrators can now add profile images to new users they create and edit profile images of existing users.

These are just some of the main improvements we made in ScheduleOnce 8.1. For more information about this release and links to specific articles, please see the What’s new in version 8.1 article.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

Payment integration success stories

ScheduleOnce payment integration allows you to easily collect payment from your customers as an integral part of the booking lifecycle. Whether you’re a large technology company offering paid product training courses, or a small consulting firm providing advisory sessions, this robust feature can help you take care of all payment activities in an automated and secure manner.

From the initial booking, through to rescheduling and cancellations, our end-to-end payment integration can help increase sales, create new revenue streams, and reduce administrative overhead.

Hundreds of our users, all from different industries and different sectors, are already enjoying the seamless integration. By simply connecting their ScheduleOnce accounts to PayPal, our users are able to manage payments along with their corresponding appointments.

Could you business benefit from using payment integration? Read below to see what some of our customers are saying.


Case study 1: The Headshot Guy – professional photography company

The Headshot Guy is the UK’s leading brand for professional headshots of executives, business professionals, and teams. Founded in 2008 by John Cassidy, the company has seven studios across the UK.

Customers book photography sessions directly from the company’s website. John says using ScheduleOnce has helped eliminate the administrative work of scheduling sessions, increase revenue and save time.

Stop no-shows by getting commitment from customers
“Before we had payment integration we were getting a number of bookings in, but a lot of no-shows. We would contact people, they would book a session, but they might not turn up, which ends up costing us money,” John says.

“Now, with payment integration, they have to pay before their session, so they all turn up. By stopping no-shows, ScheduleOnce’s payment integration has helped increase our revenue and stops us from having to chase down customers who didn’t show up.”

Save time by simplifying the payment process
“Payment integration has also saved us time managing payments from our customers who do show up. It makes everything easy for us, we just see the bookings come in, and the money goes into the bank. Because it’s all automatic, all we need to focus on is providing our service,” John says.


Case study 2: Self-employed art instructor

Rebeca Garcia-Gonzalez is a San Francisco-based artist who focuses on painting landscapes and portraits. Rebeca also teaches art classes and mentors other aspiring artists looking to find their voices.

Rebeca says before using ScheduleOnce, scheduling sessions could take up to 12 back-and-forth emails. Today, Rebeca’s students schedule with her directly from her website, making it easy for her to juggle her different classes and appointment types.

Never awkwardly ask for money again
“Payment integration is quite important for a business like mine. I had students who would sign up for classes and forget to pay or say they were going to bring payment to class. That made it really awkward,” Rebeca says.

“I didn’t want to interrupt my class to remind people to pay me, so I needed something that would enable people to sign up for class and pay immediately. If I missed payment at that time, it became difficult to charge them later.”

Present a professional image
“When customers can pay for classes on my website, it gives them a different image of who I am. They know that I am professional, that I mean business, not like a stereotypical artist. Some people have told me that they were very impressed with the process to book and pay for a class,” Rebeca says.

Rebeca has many customers who regularly attend her classes. With session packages, her students are able to schedule and pay for multiple classes in one single action. This results in a seamless experience and creates commitment from customers.


Could your business benefit from using the ScheduleOnce connector for PayPal?

Give it a go today. Watch our video to learn more about the feature:

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

The all-new ScheduleOnce 8.0 is live!

We are excited to announce that the all-new ScheduleOnce 8.0 is live!

ScheduleOnce 8.0 is our biggest release to date. It celebrates what we have become since 2006 and showcases what we are all about – a feature-rich application that is simple and intuitive to use.

Watch this video to get the highlights on the improvements we have made:

Over the past years, we listened carefully to our customers and have continuously added functionality to the product to support their needs. As time passed, the product became stronger and better, attracting larger customers with more sophisticated demands. This was a great achievement for us, but it was just a step in our evolution. We quickly understood that while offering a comprehensive and feature-rich solution is important, laying it out in a simple and intuitive way for users to understand is just as important. After all, our mission is to help you make more connections without the hassle.

For this reason, over the last year we have been working hard on revamping our platform inside and out, to bring you and your customers an improved user experience. We pride ourselves on delivering a best-in-class product that solves real-world scheduling problems with elegance. We concentrate on optimizing every aspect of scheduling so that you can focus on your business and what really matters.

Our guiding principle in this release was to “keep it simple”. For the customer side, our mission was to design clean and uncluttered booking pages that minimize the effort required to make a booking (read our previous blog on the new customer front). For the user side, our goal was to create an easy-to-use interface that will save you time building your optimal scheduling scenarios and will help new users joining your organization’s account catch on faster (read our previous blog on the new user interface).

We didn’t just stop there. In this release, we also added important new features that help you better tie in ScheduleOnce with your existing processes and brand.

Actions speak louder than words. It’s time for you to test drive the new platform and take a look at your new and improved booking pages! We hope you and your customers enjoy the changes we have made.

For more information on this release, please see the What’s new in version 8.0 article. As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

ScheduleOnce 8.0 will be released this weekend

We are happy to announce that ScheduleOnce 8.0 will be released on September 2nd. For this release, we have completely revamped our platform to improve your user and customer experience. You can read about the new features in our previous blog posts on the new customer front and the new user interface.

The release will start on September 2nd at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. Since this is a major release, we expect downtime of 180 minutes and service may be intermittent for up to 24 hours thereafter.

We will do our best to make the migration to 8.0 as seamless as possible. Your account, booking pages and master pages will be automatically upgraded to ScheduleOnce 8.0. We also want to give you a heads up to a few process and design changes that you should be aware of and be ready to review when the release is live:

Booking page themes will be updated
All of your booking pages and master pages will be automatically updated with new out-of-the-box themes. This includes all pages, whether standalone or integrated onto your websites.

We encourage you to take a look at all of your pages to see how the new themes look. You will be able to customize our system themes, or create your own from scratch with our new theme designer. This will give you greater flexibility to ensure all your pages are in line with your branding.

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Privacy protection for stored customer data 
We are committed to ensuring that your customer data is kept safe and secure. We have added a new layer of security for bookings made with contacts stored in databases, such as your CRM, or your ScheduleOnce account. In these cases, customer information will not be visible on the booking form and we will only indicate that the data is used for making the booking.

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Categories will be their own step on the customer interface
If you use categories to organize your booking pages and event types, you will see that they are now a separate step in the booking process. Your category labels and selection instructions will by default say “Category” and “Select a category”. Once the release is live, you will be able to change the text to what your categories actually represent like Location, Department, etc.

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Have questions about the launch?
As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

 

Updates to our Terms of Use

We have updated our Terms of Use (now known as a Master Service Agreement) to better reflect our expanding product solutions and growing security and privacy obligations.

At the start of this year, we announced our acquisition of Reschedge, the world’s best algorithmic scheduling engine. With this acquisition, we are now a multi-product solution helping our customers better connect with their prospects, customers, and candidates. This broadening of our solutions portfolio, meant we had to revise our Terms of Use. This is one of two primary reasons for the update.

The second reason? Our ever-growing commitment to security and privacy. We hold ourselves accountable to the highest standards and undertake significant efforts to ensure customer data is kept completely private and confidential. We apply sophisticated security measures to help protect our systems from evolving threats and work with industry experts to help ensure our ongoing compliance with leading global privacy regimes. As a result of these efforts, we are happy to accept much more rigorous privacy and security obligations under our contract with you.

We worked hard to ensure that our updated Terms of Use are clear, fair, and do not leave any doubt in the reader’s mind. A team of privacy and security experts, lawyers, marketers, and company executives collaborated to make this happen. We appreciate that legal documents can sometimes leave you blurry-eyed and confused. To help you easily navigate through our new Terms of Use, we added a “simply put” version besides each section of the agreement. Everything is laid out for you to follow: no guessing required and no hidden terms. We are confident in the fairness of our agreement and have gone the extra mile to be as transparent as possible.

We encourage you to read through it! We are excited to now offer our customers a beautifully simple way of contracting with us for our products and services.

Read our new Master Service Agreement

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

Introducing our improved user interface – ScheduleOnce 8.0

Over the years, the brains behind ScheduleOnce have worked hard to add and refine all the features necessary to provide a complete out-of-the-box scheduling solution that fits your business needs.  Offering a comprehensive and feature-rich solution is one thing, but laying it out in a simple and intuitive way for users to understand and effectively implement is the real challenge.

With ScheduleOnce 8.0, we will be introducing a completely redesigned interface that simplifies setup and user management, allowing you to focus on what really matters.

Simpler Setup
We have rebuilt our interface to clarify the relationships between booking pages, event types and master pages. These three entities are now grouped together in the main setup page.

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When drilling down into any of these entities, there is now an overview screen, allowing you to quickly see the associations between the different entities. This remodeling makes it easier for you to configure new scheduling scenarios, as well as manage existing ones.

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Another improvement streamlining configuration is the new side bar. This menu provides quick access to integrations and tools, allowing you to easily build the optimal configuration for your specific business needs.

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Simpler user management
Our user management has also undergone a facelift. All your personal settings are now consolidated under your profile. Each user can now add a profile picture, making it easier for admins to manage a long list of users.

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We have also made it easier to assign or change booking page ownership. Ownership can now be managed directly from the relevant booking page rather than from the users tab.

Reach your customers
In addition to simplifying set up and user management, we have also made it easier for you to promote your booking pages. The main menu now includes a share and publish tab, which brings together options for integrating scheduling into your website, web forms, campaigns, and emails. All the share and publish options are now centralized in one place so you can quickly access the links and embed codes you need to reach your customers.

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In ScheduleOnce 8.0 we will also be introducing new important branding features. We have developed a theme designer that can be used to customize the look and feel of your booking pages. You can customize our out-of-the-box system themes or create your own themes to reflect your branding. Customers who schedule with you will have a seamless experience, resulting in more bookings and higher conversion rates.

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Scheduling for all
We’re committed to providing a great experience to all our users. Our new interface is ADA compliant and follows the internationally recognized best practices in Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.

Can’t wait for the launch?
We can hardly contain our excitement for ScheduleOnce 8.0! Stay tuned for more details in the coming weeks and get ready for the launch!

Introducing the new and improved scheduling experience – ScheduleOnce 8.0

A good customer experience wins business.
You work hard to provide the best possible experience across every customer touchpoint. Scheduling is one of those points.

At ScheduleOnce, it’s our top priority to ensure that scheduling is an integral and seamless part of your overall customer experience. We concentrate on optimizing every aspect of scheduling so that you can focus on your business and what really matters.

Based on your feedback and our ongoing commitment to offering a best-in-class solution, we have revamped the customer scheduling experience. Over the last year, a team of UX experts, designers, developers and product managers has been working hard to make this happen. We modernized the look and feel of booking pages, optimized the scheduling process from start to finish and made ScheduleOnce accessible to all.

All this will be rolled out in our next release – ScheduleOnce 8.0.

How will you see this in action?
We’re giving booking pages a sleek new design that is clean, uncluttered and customizable. You will be able to add background images and set other properties such as logo, background opacity, and button color to name a few.

This ability to customize the design of your pages allows you to fully extend your branding to online scheduling. By visually integrating ScheduleOnce into your online environment, your customer’s scheduling experience will be seamless and completely under your brand.

An inclusive design approach
ScheduleOnce is committed to providing a solution that is accessible to everyone. It is our top priority to design and engineer products with a focus on usability and accessibility for all our users and their customers, with or without a disability. To help meet our goal of universal design, we built ScheduleOnce 8.0 based on internationally recognized best practices.

ScheduleOnce provides full support for screen readers and offers keyboard equivalents for all actions that require a mouse. We have also designed the platform with color schemes, contrast settings and fonts that are visually accessible to everyone, including users with low vision and color blindness.

Get excited!
We’ll be working hard over the next few weeks to put the finishing touches on the all-new ScheduleOnce. Stay tuned for more details and get ready for the launch!

ScheduleOnce 7.9 is live – Direct integration with Exchange

We are excited to announce our Exchange Integration!
Our calendar integrations have always been one of the key strengths of our platform. Over the years, we’ve heavily invested in developing the most robust native calendar integrations in the market and today we are paving the road for our competitors.

Today, we are announcing the industry’s first direct integration with Exchange via self-service. The Exchange integration supports all variations of Microsoft Exchange: On-Premise Exchange, Exchange online, Office 365, and Outlook.com.

Why only now?
You may be asking yourself, why have we waited so long to develop a direct integration with the Exchange Calendar?

So here is a brief history. A few years ago, before technology started moving to the cloud, organizations were not prepared to open up the Exchange Web Services (EWS) API used to allow external apps to connect with Exchange . They saw it as a potential security risk. This meant that the only way to connect to the Exchange Calendar was via an Outlook connector. In line with this, ScheduleOnce developed its Connector for Outlook and offered it as a solution for companies using Exchange.

The PC connector did the job, but it was not an ideal solution. The connector not only requires an installation for each user, but it also cannot be installed on a Mac, its execution is fully dependent on the health of the PC on which it’s installed, and it requires the PC to be turned on and connected to the internet.

Fast forward to 2017. We now live in a reality where cloud-based solutions are the norm and people are accustomed to being connected anywhere, anytime, from their mobile. With this reality, companies realize that they have no choice but to either move to a cloud-based solution or open up the EWS. This leads us to today, where we publicly announce our EWS-based Exchange integration.

Introducing ScheduleOnce’s Exchange Integration
It was important for us to make this integration available to businesses of all sizes. Our vision was to allow anyone to easily connect to their Exchange Calendar. For this reason, we made the conscious decision to offer this connection via self-service.

Prior to this public release of our Exchange integration, we carried out Beta testing for two months. Over 500 users connected, allowing us to test the integration with a wide range of on-premise and cloud-based Exchange servers.

Establishing the connection requires no technical knowledge and can be done in a matter of seconds. Once connected, busy times are retrieved and any bookings made via ScheduleOnce are immediately created in your calendar. Busy time can be retrieved from multiple calendars, including those created by you and shared with you.

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For more information about our Exchange integration and other new features in ScheduleOnce 7.9, please see the What’s new in version 7.9 article.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

ScheduleOnce Acquires Reschedge

January 11, 2017 – We are very excited to announce that we have acquired Reschedge, the world’s best algorithmic scheduling engine for interviews. This acquisition allows us to leverage our platform to offer an end-to-end solution for interview scheduling through all phases of the talent acquisition lifecycle. We believe that Reschedge is the perfect fit to extent our offering to recruiting departments.

Recruiting the right people is essential to the success of any company in today’s fast-paced business environment. While the search for top talent has intensified, the process of coordinating interviews remains an obstacle. Hours can be spent juggling interviewer and candidate availability, lining up panel and manager interviews, reserving conference rooms and dealing with last-minute changes. This means candidates don’t see hiring managers fast enough and top talent can be stolen away.

With the acquisition of Reschedge, we are now able to provide a scheduling solution for all interview types. From preliminary screening calls and one-on-ones, to panels and all-day sequenced interviews, we can handle it all. Together, ScheduleOnce and Reschedge help get candidates in front of hiring managers faster and reduce time spent scheduling interviews by up to 95%.

You can now purchase Reschedge SaaS subscriptions directly from ScheduleOnce. If you are using ScheduleOnce for recruitment and would like to see how Reschedge can help you streamline the interview process from start to finish, please schedule a demo with us.

For more information on this acquisition please see our Press Release.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

ScheduleOnce 7.8 is live – Trust Center and Custom security policies

ScheduleOnce is committed to being a trusted vendor. We believe that trust can only be built through transparency.

In ScheduleOnce 7.8, we have built a Trust Center on our website to help you understand exactly what we are doing to ensure we offer a secure and compliant scheduling solution. By providing visibility into policies, processes, and the safeguards that protect your data, we hold ourselves accountable at the highest levels. Our Trust Center outlines the four pillars of trust which our solution is built upon – Security, Privacy, Availability, Compliance – along with the fundamental guiding principle by which we operate – Transparency.

ScheduleOnce 7.8 also includes new security features. As an Enterprise user, you can now customize your account’s security setting and enforce your organizational security policies. Stricter password policies can now be implemented by increasing the minimum character length, strengthening the complexity with more character group requirements, and shortening the password expiration timeframe. Additionally, you can now choose to add a layer of security to your ScheduleOnce account by enabling the automatic lockout and short session timeout mechanisms.

For more information about this release and links to specific articles, please see the What’s new in version 7.8 article.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.