We now have a firm release time for ScheduleOnce 7.0. The release will start on Friday, August 28, @ 10:00 PM Eastern Daylight Time (GMT -4). There will be downtime of approximately 90 minutes and service might be intermittent for up to 5 hours after we go live.
We are happy to announce that we have passed the Salesforce security review and are cleared to go live with our Salesforce integration and ScheduleOnce 7.0 on August 29.
ScheduleOnce 7.0 will add important calendar and CRM integrations, bringing ScheduleOnce to new environments and extending it to all phases of the customer lifecycle.
On August 29, the following key features will become available:
New Salesforce connector: The ScheduleOnce connector for Salesforce makes ScheduleOnce a seamless extension of the Salesforce platform. The connector will be compatible with Salesforce Leads, Contacts, and Cases and will keep Salesforce up-to date through all phases of the booking lifecycle.
New Infusionsoft connector: Version 2.0 of the ScheduleOnce connector for Infusionsoft will add a slew of highly-requested features, such as special links for scheduling with existing Infusionsoft contacts, custom field mapping, improved support for Infusionsoft tags, OAuth authentication, and more.
Office 365 Calendar integration: ScheduleOnce will communicate with your Office 365 Calendar in real time using the Office 365 Calendar API.
iCloud Calendar integration: ScheduleOnce will communicate with your iCloud Calendar in real time using the iCloud Calendar API.
There are more features in the works, but we will keep them a surprise. Meanwhile, if you have any questions, we would love to hear from you. You can add a comment to this post or use our Contact page.
Paul Sweeney is right. Integration with Outlook has killed many companies. We knew we were taking a risk, and that it wasn’t going to be a walk in the park. However, as a company aiming for market leadership, we felt we could not ignore this important platform.
The private beta program lasted seven weeks, involving more than 500 users who helped us fine-tune the connector with their essential feedback.
On October 11, 2014, we ended the private beta program and released the connector as a public beta product. During this time, we continued improving the connector and adapting it to a wide range of corporate networks, firewalls, and security settings.
Today, we feel confident that the connector is ready to graduate from its public beta status and be labeled as a generally available product. We know it has taken us quite a while to get to this point. We took our time and have invested a huge amount of effort in the connector. This investment has paid off. ScheduleOnce is now the only scheduling vendor with a professional Outlook connector syncing in real time.
The Outlook connector is an exciting achievement, but we are not stopping there. Next month, we will be releasing two more important calendar integrations: Office 365 Calendar and iCloud Calendar. At that point, we will be integrating out of the box with all major calendar platforms: Outlook, Office 365, Google Calendar, and iCloud. We will continue to push the envelope in order to advance our product to its fullest potential.
ScheduleOnce 6.95 is a minor release, setting the stage for ScheduleOnce 7.0, which is planned for the July-August timeframe. The 6.95 release has multiple enhancements and fixes, the most notable being:
The status page provides real-time and historic updates on any planned and unplanned disruptions in the ScheduleOnce service. The page is available at status.scheduleonce.com. The status page is fully integrated with our status updates Twitter account. You can stay up-to-date on all incidents by following @StatusOnce. View our Status page
The video library is a collection of video tutorials available at video.scheduleonce.com or as context-sensitive links throughout the application. The video library is launched with 14 videos and you will see this number double in the coming months. Browse the video library
Additional billing contact
Your finance department now has easy access to all ScheduleOnce invoices. You can add an additional email address for a billing contact that will be copied on all invoice emails generated by ScheduleOnce. This can be done from the Account page -> Billing tab -> Transactions.
As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.
ScheduleOnce 6.9 is all about improving communications. We are giving you the power to completely control how you communicate with your Customers and Users throughout the entire booking lifecycle.
Custom notification templates: Completely customize the content and look and feel of any email or SMS notification to your Customers and Users.
SMS support: Send any confirmation, reminder or follow-up notification via SMS to your Users and Customers worldwide.
New User and Customer notification sections: You now have complete control over all notifications to your Users and Customers.
Email from your domain: Send all ScheduleOnce emails from your company’s domain and email address of your choice.
Improved Booking forms: Completely control the Booking forms that customers fill out when making a booking.
Improved reminders: Reminders are now available independently to Users as well as Customers, and can be configured with different templates and delivery methods.
Tracking ID: Each ScheduleOnce booking has a unique Tracking ID that can be used to reference a specific booking when communicating with your Customers.
To enable the above features, we have added two powerful WYSIWYG (what-you-see-is-what-you-get) editors under a new Tools menu:
The Notifications template editor (beta): This editor allows you to create fully customizable email and SMS templates for all notification scenarios. The editor includes a library of close to 50 dynamic fields. You can insert these fields into email and SMS templates to make them more informative and personal. The editor is released as a beta product so that we can gather feedback on the actual templates that our users create. We expect the beta program to last a few weeks.
The Booking form editor: This editor allowsyou to collect data from your customers in the most precise and efficient manner. You can create different booking form templates and use them in your booking pages and services with no limitations on field titles and ordering.
We’re hard at work making sure ScheduleOnce 6.9 is in top shape. We now have a firm release date of Saturday, March 14 at 2 AM Eastern Daylight Time. There will be downtime of approximately 90 minutes and service might be intermittent for up to 4 hours.
Notifications to customers and users are a critical component of the ScheduleOnce platform. From requests such as booking, rescheduling, reminders and cancelling, we make sure our users and their customers never miss each other.
Today, all ScheduleOnce notifications are handled via our automated email templates. While these templates are good, many customers have asked for more control and more options:
Template customization: Completely customize the content of any ScheduleOnce notification to your customers and users.
SMS support: Send any ScheduleOnce notification via SMS to any valid mobile number worldwide.
Email integration: Send all ScheduleOnce emails from your company’s domain and email address of your choice.
We spent the vast majority of 2014 working hard to develop these features and we are happy to announce that they will be going live soon. SMS support will be available to all paid accounts, while template customization and email integration will be available to our Enterprise accounts.
In the meanwhile, if these enhancements are of interest to you, we would love to show you a sneak preview and receive your feedback. You can use booknow.so/preview to schedule your demo.
If your customers don’t have a great experience when they book with you, they will not use the system. For this reason, we invest a lot of time and effort in achieving the following goals:
Clean and simple interface – Easy to understand and pleasant to work with
Responsive design that automatically adjusts to all devices – PCs, tablets, and smartphones
Embeddable booking page that seamlessly blends into your website environment
With these goals in mind, ScheduleOnce 6.7 includes the following improvements to the customer interface:
The customer interface has been redesigned with a sleek, modern UI across all devices – desktop, tablet, and smartphones. See our new customer interface
Personal booking page themes
It is now possible to align your booking pages with the look and feel of your brand. You can select from five ready-made themes and fully control the color of your booking page buttons. See our booking page themes
New tablet interface
Customers who access your booking pages via tablets will now enjoy a dedicated tablet interface. The new tablet interface is responsive, auto-adjusting to both portrait and landscape views.
Improved website integration
Our brandless embed is now fully responsive, allowing the booking page to automatically adjust to the width of the webpage in which it is embedded, providing your customers with the best scheduling experience on any device. In addition, the new light and modern interface blends into your website environment, conveying your brand identity at its fullest. See our brandless embed
Please note: If ScheduleOnce is already embedded in your website, you must replace the embed code by going in your ScheduleOnce Account to Integration -> Website integration -> Brandless embed.
Seven weeks ago, we released our integration with Outlook Calendar. Due to the sensitive and complicated nature of Outlook, the integration was released in private beta status. Users who wanted to participate in the beta program had to fill out a short questionnaire that described their Outlook environment. We sent them a participation code that allowed them to download the connector and connect their Outlook Calendar to ScheduleOnce.
During the seven weeks in which we ran the private beta program, more than 500 users connected their Outlook Calendars to ScheduleOnce. We received a lot of great feedback and fixed bugs across a wide range of system configurations – different Outlook versions, different Windows versions, and a wide range of corporate environments.
At this point in time, we feel that our Outlook integration is ready for public beta. We have removed the need for the participation code and any Professional or Enterprise user can install the connector and connect their Outlook Calendar to ScheduleOnce.
ScheduleOnce is well known for its great calendar integration. We have had the best Google Calendar integration for years, and just recently, we released our Outlook integration into private beta. ScheduleOnce 6.6 adds a different type of use case into the calendar mix: the ability to work without a connected calendar.
Most of you will probably wonder why we are providing this option when we have such great third-party calendar integration. The truth of the matter is that, in the vast majority of cases, working with your connected calendar is the right way to go. However, there are a few scenarios in which working without a connected calendar is required:
Security considerations: Some organizations do not allow connection to a third-party calendar.
High booking volume: When booking volume is very high, third-party calendars may not cope well with the load.
Specific scheduling scenarios: In some scheduling scenarios such as scheduling in shows and conferences, there is no distinct advantage to connecting a calendar and working without a calendar is simpler.
Even if the above scenarios do not apply to you, the ability to work without a connected calendar plays an important role in allowing us to simplify your setup and configuration of ScheduleOnce. For example, when you disconnect a third-party calendar, there will be no change in settings whatsoever. You can disconnect one calendar and connect another and your configuration will stay intact.