ScheduleOnce 5.5 is live – New Website integration

August 18, 2013 · 8 comments

ScheduleOnce is a front-line interface for many of our customers and plays an important role in maximizing prospect conversion rates and optimizing customer engagement.

This release strengthens our prospect and customer engagement capabilities by introducing new tools and interfaces:

The ScheduleOnce widget: This is a new multi-channel widget that provides a strong call to action for three mutually exclusive interaction channels – Scheduling an appointment, submitting an inquiry, or making a phone call. The widget is fully customizatmizable and is compatible with desktop and mobile devices. See the widget on our website.

New themes for brandless embed and website buttons: We have introduced new themes that can be used with our brandless embed, with our website buttons, and with the widget. These themes and our brandless embed will make ScheduleOnce a natural extension of your website environment. Learn more about our new themes.

Lightbox (overlay pop-up) interface: The lightbox interface allows your customers to use ScheduleOnce in an overlay pop-up, without leaving your website. The lighbox interface is the default interface for the website buttons and the ScheduleOnce widget.

The Website integration features are not the only new additions in this release. We are also adding the ability to create automatic follow-up emails. In addition, there is also a great time zone feature that allows you to only display availability that falls within the customer’s local working hours.

To learn more about all the features of this new release please see the What’s new in 5.5 article.

As always, if you have any questions or feedback we would love to hear it. You can add a comment to this post, email us or schedule a time to speak with us.

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{ 8 comments… read them below or add one }

Chad B August 26, 2013 at 1:13 pm

I get the email that says to see the widget on the website, leading to a page that doesn’t show a widget.

Then I click around and finally find the widget examples but no instruction on how to imbed it on the site.

Are there instruction available?

Thanks, Chad

Reply

Rami Goraly August 26, 2013 at 1:25 pm

Hi Chad,

Thanks for your note. You can see an example of our widget on our home page: http://www.scheduleonce.com

You can get the embed code from your ScheduleOnce account in the Integration section -> Widget

You can learn more and read instructions here: http://help.scheduleonce.com/customer/portal/articles/1262058-the-scheduleonce-widget

All the best,
Rami

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RC Anderson August 26, 2013 at 5:43 pm

I tried the new widget over the weekend and at first I loved having it, but then I noticed a problem with it and had to quickly remove it from our website.

In the widget the schedule button opens in a Lightbox, which is a great idea, however the Lightbox does not have a scroll bar so the majority of the classes that we offer our clients are cut off from view in the Lightbox.

Is there a way to make the Lightbox have a scroll bar when it is needed?

Reply

Rami Goraly August 26, 2013 at 5:49 pm

The widget is indeed new and if there are any issues with the lightbox we will be happy to address them. Can you please send me the link to the page that you used in the widget so that we can check it out?

Kind Regards,
Rami

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RC Anderson August 26, 2013 at 8:22 pm

Rami,

I originally had it on every page of our website, but had to remove it.

I have readied it to one page so you can see what it is doing: http://oahucprtraining.com/1-on-1-Training.html

If you click on the American Heart Association (AHA) Courses for example, when the drop down list opens up only about half of the AHA courses are showing up. The Lightbox needs to have a scroll bar on the side to be able to see all of the available courses.

Reply

Rami Goraly August 26, 2013 at 9:08 pm

Yes, I see that. Thanks for sharing this. We will work on this and I hope that we will be able to release a fix soon.

Best,
Rami

Reply

RC Anderson August 26, 2013 at 9:18 pm

Thanks Rami. I will switch it back to the button for now.

Reply

Rami Goraly August 31, 2013 at 6:59 am

Hi Robert,

We have made some improvements to the lightbox when the page is long. We still don’t have an internal scroll but it does behave better already.

I hope that it is good enough for you to use the widget. We will continue to improve it.

All the best,
Rami

Reply

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